About US

Our company has set up dedicated customer service hot-lines, online customer service, or consultation email addresses. An advisory team composed of professional salespeople and technical experts is established to provide customers with real-time product consultation services. Customers can inquire about basic information such as product prices, delivery periods, and after-sales services. They can also gain an in-depth understanding of the technical details of the products, the working principle of the hydraulic system and the safety of electrical equipment.

Once a customer places an order, order tracking services will be provided for them. Through the internal production management system, the production progress of the product, such as the progress of raw material procurement, parts processing, and final assembly, will be promptly reported to the customer. Ways sending regular emails, text messages, or updating progress information on the companys customer service platform can be adopted to let the customer know about the production situation of the product. In case of possible production delays and other situations, communicate with the customer in advance, explain the reasons, and offer solutions. For example, if production is delayed due to a shortage of raw materials, promptly inform the customer of the expected delay time and provide compensation measures, such as offering certain price discounts or additional after-sales services.

The enterprise usually has a specialized logistics team or cooperates with professional logistics companies to be responsible for the transportation of construction machinery products. Based on the requirements of customers and the characteristics of the products, appropriate transportation methods, such as road transportation, railway transportation, waterway transportation, or multi-modal transportation, will be selected. Transportation insurance services will be provided to safeguard against risks such as damage and loss of products during transportation. Meanwhile, relevant documents transportation documents and insurance documents will be provided to the customer, and the estimated arrival time of transportation and receiving precautions will be informed to the customer.

An extensive after-sales service network will be established, including setting up maintenance service centers and spare parts warehouses in major sales areas across the country and even around the world. The maintenance service centers are equipped with professional maintenance technicians and advanced maintenance tools and testing equipment, enabling timely diagnosis and repair of failures that occur in construction machinery. Based on the equipments user manuals and actual working conditions, maintenance plans will be formulated for customers, including different levels of maintenance services such as daily maintenance (e.g., cleaning, lubricating, checking fluid levels), first-level maintenance (e.g., changing engine oil, filters), and second-level maintenance (e.g., inspecting and adjusting key components). At the same time, customers will be reminded to maintain the equipment according to the maintenance plan to ensure the service life and performance of the equipment.

A sound spare parts supply system will be established to ensure the timely supply of genuine original factory parts. Through the network of spare parts warehouses and an efficient logistics distribution system, the required spare parts can be delivered to the construction site within the shortest time. Meanwhile, the enterprise can also provide spare parts pre-storage services. According to the usage and needs of customers' equipment, a certain number of commonly used spare parts will be pre-stored for customers to reduce the downtime of equipment due to spare parts shortages. The service of identifying the authenticity of spare parts will be provided to help customers recognize counterfeit and inferior spare parts and avoid equipment damage caused by using unqualified spare parts. In addition, spare parts upgrade services can also be provided for customers. Based on the needs of technological development and equipment performance improvement, more advanced spare parts replacement options will be offered to customers.

Regular technical training services will be provided for customers, including equipment operation skill training, maintenance technology training, and training on new functions and new technologies. The training can be conducted in various forms such as offline centralized training, on-site training, or online training to improve customers' equipment usage and maintenance levels. A customer feedback handling mechanism will be established. Opinions and suggestions from customers will be collected through multiple channels such as customer satisfaction surveys, complaint hotlines, and online feedback platforms. For the problems reported by customers, timely processing and responses will be carried out. The processing results will be fed back to the customers, and continuous improvements will be made to products and services based on customer feedback.